Fashion Frequently Asked Questions
FAQ’s
You can shop online anytime on our secure website www.teniademacaulay.com. Simply browse and select the item(s) and size(s) you want to purchase. Use the size guide to help you select the right fit for you, then click ‘ADD TO CART’. Click ‘VIEW CART” to see items in your cart, click ‘CONTINUE SHOPPING’ or ‘CHECKOUT’ button if you are done shopping. Input your delivery/billing details, confirm your delivery method and proceed to pay using the secure payment gateway; PAYGATE. Once your order has been placed successfully, you will automatically receive an Order Confirmation email via the email address you provided.
If you are experiencing any problems, please email us via info@teniademacaulay.com or WhatsApp +27 66 420 3915 before proceeding with your order.
SHOPPING BY PHONE:
We are happy to assist you with placing orders, sizing and styling advice.
Customer Service Hours: Mon – Fri: 09:00am – 18:00pm and Sat: 09:00am – 17:00pm.
You can shop with Teniade Macaulay without creating an account however, when you register with us and login to your account you will enjoy the following benefits:
- Track your orders and review past purchases and order history.
- Monitor and review current and previous order statuses including Returns history and updates.
- Receive news about Exclusive Offers, Previews and New Arrivals before anyone else.
- Create personal Wishlists to keep an eye on your favourites.
- Stay up to date with your Store and Gift Card credit.